TERMS AND CONDITIONS

Please see the full version here: Terms & Conditions / Obchodní Podmínky

PRIVACY POLICY

Please see the full version here: Privacy Policy (Zásady ochrany osobních údajů)

PAYMENT

Payment is due at time of sale. I will start working on your new clothes only after the payment has been processed. If you have any problems, please contact me, I'll do my best to help.

European Countries:

Option 1: Revolut app transfer - if you use Revolut, this is probably the easiest option for international transfer

Option 2: Bank account transfer - I'll provide my euro account details (IBAN, account holder and anything else your bank might need for the transfer)

Countries outside Europe:

At the moment, I'm not able to take orders from countries outside of Europe. Sorry for the inconvenience.

SHIPPING

!!Please note: right now I am not able to accept payments from and ship to countries outside of Europe. Please place your order only in case your delivery address is within Europe. Sorry for the inconvenience.

Countries outside Europe:

At the moment, I'm not able to take orders from countries outside of Europe. Sorry for the inconvenience.

European countries:

Shipping to Germany, Poland, Hungary and Romania is about 150 CZK (6 euro). Shipping to other European countries varies between 8 and 15 euro. I'll find out the exact amount upon request ;)

All items are shipped from the Czech Republic by Registered Mail with tracking options (the accuracy of the tracking depends on your local post office services - i.e. the British Royal Mail doesn't provide online tracking option for international packages, even though I do receive the tracking number when posting it.). I use Czech Post Office and, for some European countries, also other carriers (shipped via Packeta). 

Some countries may charge additional taxes, duties and customs fees upon arrival of the package. These are not included in the shipping fees and are the responsibility of the buyer. I can't be responsible for lost and damaged packages. If you want your item to be shipped with insurance, please let me know.

For Custom-made clothes, it usually takes me about 2-3 weeks to sew your items and have them ready for shipping. The delivery time then depends on the country you live in. Estimated delivery time for most European countries is 4-10 business days.

REFUNDS & EXCHANGES

*If for any reason you are unhappy upon receiving the item, please let me know as soon as possible.

I accept returns on general-sized items under these conditions:

- Returns need to be shipped back within 1 week after the buyer has received the items.
- All items must be in the condition you received them. You can try them on, but cannot dance in them!
- The buyer takes responsibility for all shipping and customs fees.
- Refunds or exchange will be given when I receive the return (please take into account that the international shipping times can be quite long)
- Please contact me before returning an item - I'll send you all the details

Sorry, but no returns are accepted on customized orders.

Please check your garments upon receipt, and if there are ANY problems at all, don't hesitate to send me a message!!! The sooner the better! 

CONTACT INFORMATION